CCE Theses and Dissertations

Electronic Mail Retention Policies in Mid-sized Manufacturing Companies in The United States

Date of Award


Document Type


Degree Name

Doctor of Philosophy (PhD)


Graduate School of Computer and Information Sciences


Steven D. Zink

Committee Member

Marlyn Kemper Littman

Committee Member

Sumitra Mukherjee


The rapid growth of Internet technologies has increased electronic communications among all types of organizations. E-mail has increased in popularity because the speed of communication is faster than traditional methods and drafting and distributing messages to multiple recipients is easier and less expensive than other methods. The legal aspects of e-mail retention present some risks for the organization. Two of the major risks of using e-mail are the potential for discovery in litigation and the retention of e-mail to comply with various federal and state laws.

The goal of this research was to identify actions mid-sized manufacturing companies should consider in mitigating these risks. This research used the descriptive research method to describe the current recommendations made by legal counselor other qualified records managers to companies in the target population. A survey was conducted to collect the information.

The goal of the research was to provide mid-sized manufacturing companies with some best practices for e-mail retention in their work environment. The best practices were categorized into general e-mail retention guidelines and guidelines specific to reducing risk in legal areas.

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