CCE Theses and Dissertations

Date of Award


Document Type


Degree Name

Doctor of Philosophy in Information Systems (DISS)


College of Engineering and Computing


Timothy J. Ellis

Committee Member

Marlyn K. Littman

Committee Member

William Hafner


Delphi, Higher Education, ICT, Information science, Higher education, Information technology


This dissertation investigates approaches for the development of an implementation model for ICT systems in the higher education environment. ICT systems have been implemented in various education settings, but have been narrowly focused in nature. There lacks a generalizable model to implement these systems in higher education settings. The research questions in this study sought to identify the criteria that can be used to develop and evaluate the implementation model.

The design science research methodology selected for this study used product criteria defined in a literature review to guide the development of the model. An expert panel consisting of administrators, faculty and technology implementers was then used to affirm the criteria that was used to develop the implementation model. A set of design characteristics based upon the results of the expert panel consensus resulted in the design of the implementation model. The model addressed approaches for implementation and measurement for each criterion in the study. The model was pre-evaluated by the expert panel.

The model was then post-evaluated by a new evaluation panel based upon its effectiveness in satisfying the criteria developed by the expert panel. The evaluation of the model for ICT implementation in higher education found that it appropriately met the specified design criteria established by the expert panel. Future research in the application of the implementation model and testing at another educational institution was suggested.