CCE Theses and Dissertations

Date of Award


Document Type


Degree Name

Doctor of Philosophy in Information Systems (DISS)


Graduate School of Computer and Information Sciences


Marlyn K. Littman

Committee Member

Ling Wang

Committee Member

Junping Sun


Bandwidth, Enterprise, Multi Protocol Label Switching (MPLS), Network, Quality of Service (QoS), Traffic


Managed Bandwidth Services (MBSs) use Quality of Service (QoS) guarantees to effectively control traffic flows and reduce network delay. In the past, the provision of MBS in a global manufacturing enterprise was a difficult task for network administrators. However, advances in recently emerging technologies, such as Multiprotocol Label Switching (MPLS), Generalized Multiprotocol Label Switching (GMPLS), Integrated Services (IntServ), Differentiated Services (DiffServ), and Constraint-based Routing (CBR), hold promise to make MBS implementation more manageable. QoS technologies, such as DiffServ and IntServ, offer the benefits of better application performance and delivery of reliable network service. As a consequence of network traffic loads, packet congestion and latency increases still exist and must be addressed by enterprises that intend to support an MBS solution. In this investigation, the author addressed an issue that is faced by many large manufacturing enterprises, i.e., the addition of latency and congestion sensitive traffic such as Voice-over-Internet Protocol (VoIP) to networks with limited bandwidth. The goal of this research was to provide global manufacturing enterprises with a model for bandwidth management in their offices and plants. This model was based on findings from a case study of traffic management at American Standard Companies.