HCBE Theses and Dissertations
Campus Access Only
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Date of Award
2009
Document Type
Dissertation - NSU Access Only
Degree Name
Doctor of Business Administration (DBA)
Department
H. Wayne Huizenga School of Business and Entrepreneurship
Advisor
Daniel L Austin
Committee Member
Paul Dion
Committee Member
Robert C Preziosi
Abstract
The purpose of this study is to investigate job satisfaction among employees with relation to their manager's leadership style in a commercial clinical laboratory environment. Healthcare services particularly laboratory testing, is an integral aspect of delivering quality patient care. It is estimated that laboratory testing has an impact on greater than 70% of medical decisions. However, the clinical laboratory sector provides the fewest amounts of jobs in the healthcare industry. This is in part due to the use of robotics as an integral part of laboratory operations to improve output while reducing costs. However, the use of technological advancement such as robotics in the clinical laboratory may reduce staffing which may directly affect employee job satisfaction (Sweeting, 2002). This study attempts to predict employee job satisfaction using two previously developed surveys which are considered reliable and valid instruments of measure, namely, the Abridged Job Descriptive Index / Abridged Job in General Scale (AJDI/AJIG, Bowling Green State University, 1997) and the Leader Effectiveness and Adaptability Description-Self survey (Hersey et al., 1996). The independent variables for this study were the Hersey and Blanchard Situational Leadership styles and the dependent variable was job satisfaction. Hypotheses were developed to test the study's theoretical model and statistical techniques (ANOVA) were used to test the study's hypotheses. This study supported the null hypotheses with findings that there was no difference between the overall employee job satisfaction levels for those employees reporting to managers exhibiting any of the four leadership styles as stated in Hersey and Blanchard's Situational Leadership Model.
NSUWorks Citation
Michael Milton Gayle. 2009. RELATIONSHIP BETWEEN EMPLOYEE PERCEPTIONS OF LEADERSHIP STYLES AND JOB SATISFACTION IN A COMMERCIAL CLINICAL LABORATORY ENVIRONMENT. Doctoral dissertation. Nova Southeastern University. Retrieved from NSUWorks, H. Wayne Huizenga School of Business and Entrepreneurship. (35)
https://nsuworks.nova.edu/hsbe_etd/35.