Using communication choices as a boundary management strategy: How choices of communication media affect the work-life balance of teleworkers in a global virtual team

Author(s)

Cynthia P. Ruppel, Nova Southeastern UniversityFollow
Baiyun Gong, Nova Southeastern UniversityFollow
Leslie Tworoger, Nova Southeastern UniversityFollow

Document Type

Article

Publication Title

Journal of Business and Technical Communication

ISSN

1050-6519

Publication Date

6-3-2013

Abstract/Excerpt

This study examines how members of a global virtual team chose communication media while managing multiple boundaries. The study is unique in that it considers the perspectives of U.S. managers who teleworked from domestic workplaces and virtual team members located in offices in India. It describes the complex dynamics of the decision-making processes that team members used in attempting to allocate their individual resources in order to meet the demands of a high-performance organizational culture. The findings suggest that managers chose media that met task requirements and maintained the boundaries between their work and personal lives rather than media that would provide the most satisfactory experience.

DOI

10.1177/1050651913490941

Volume

27

Issue

4

First Page

436

Last Page

471

NSUWorks Citation

Ruppel, Cynthia P.; Gong, Baiyun; and Tworoger, Leslie, "Using communication choices as a boundary management strategy: How choices of communication media affect the work-life balance of teleworkers in a global virtual team" (2013). HCBE Faculty Articles. 91.
https://nsuworks.nova.edu/hcbe_facarticles/91