HCBE Faculty Articles

Title

Spinning the wheels of trust and culture in organizations: A conceptual and mathematical model using social exchange theory

Document Type

Article

Date

1-1-2012

Publication Title

International Journal of Arts and Commerce

ISSN or ISBN

1929-7106

Volume

1

Issue

4

First Page

11

Last Page

28

Description

The culture of an organization can be a good indicator of itsvalues. Trust among employees of organizations can shed light on the nature of such cultural underpinnings. In order to understand these concepts, the innerworkings of the North American automotive industry will be discussed as examples toexaminethe relationship between interpersonal trust (affective and cognitive) and organizational culture. We provide this atypical conceptual discussion using Social Exchange theory, with a focus on organizational directed social exchanges. While trust is considered a closely associated variable to Social Exchange theory, very rarely is it discussed in terms of cognitive and affective trust as is the case in this paper, nor is it discussed in terms of its possible net effect on the culture of an organization. This article takes a broad and conceptual look at existing research and attempts to make some propositions for filling the gaps on how trust could help build organizational culture using a process-based approach unlike existing models that use a content-based approach.Finally,fourkey lessonsare drawn and shared from our analysis.

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