HCBE Faculty Articles

Title

Improving White Collar Productivity

Document Type

Article

Date

1-1-1988

Publication Title

ASTD Info-Line

Volume

5

Issue

2

First Page

1

Last Page

16

Description

This paper discusses the experience of the American Productivity Center and seventeen corporations that particpated in a two-year action research project that tested the Center's six-phase methodology for improving productivity in the white collar workplace.

The six-phase methodology was implemented in 98 pilot groups representing the full range of “knowledge worker” environments: accounting and finance, customer service, engineering, facilities management, marketing and sales, operations, MIS personnel/HRM, research and development, and purchasing. The project demonstrated that white collar work can be measured; worthwhile improvements are possible in all functional areas; and the managerial, professional and support staff can lead the improvement process on a continuous basis.

DOI

https://doi.org/10.1016/0167-5419(88)90017-8

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Peer Reviewed

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