![CCE Faculty Articles](../../assets/md5images/ca24cc85d4cc0b8f400b1c040ee9c965.png)
CCE Faculty Articles
A value-satisfaction taxonomy of IS effectiveness (VSTISE): A case study of user satisfaction with IS and user-perceived value of IS
Document Type
Article
Publication Title
International Journal of Information Systems in the Service Sector
ISSN
1935-5688
Publication Date
1-1-2009
Abstract
Information Systems (IS) effectiveness has been studied over the past three decades, with user satisfaction utilized as a key measure. However, very little attention has been given to the role of user-perceived cognitive value of IS in measuring the effectiveness of such systems. Therefore, this article defines and articulates user-perceived value of IS as an important construct for IS research, not from the financial or ‘net benefit’ perspective to the organization, rather from the cognitive perspective. Following literature review, a new taxonomy of IS effectiveness, Value-Satisfaction Taxonomy of IS Effectiveness (VSTISE), is presented. The VSTISE posits four quadrants to indicate level of user-perceived IS effectiveness: improvement, effective, misleading, and ineffective. A case study using the proposed VSTISE is discussed. Results based on the 192 responses identify several problematic system characteristics that warrant additional investigation for their limited IS effectiveness. Finally, recommendations for research and practice are provided.
DOI
10.4018/jisss.2009010106
Volume
1
Issue
1
First Page
93
Last Page
118
NSUWorks Citation
Levy, Yair; Murphy, Kenneth E.; and Zanakis, Stelios H., "A value-satisfaction taxonomy of IS effectiveness (VSTISE): A case study of user satisfaction with IS and user-perceived value of IS" (2009). CCE Faculty Articles. 35.
https://nsuworks.nova.edu/gscis_facarticles/35