CEC Theses and Dissertations

Date of Award

2007

Document Type

Dissertation

Degree Name

Doctor of Philosophy in Information Systems (DISS)

Department

Graduate School of Computer and Information Sciences

Advisor

Easwar Nyshadham

Committee Member

Laurie Dringus

Committee Member

Yair Levy

Abstract

The success of e-government initiatives is contingent upon its citizens ' willingness to use the services. Citizens are more likely to use e-government services if they believe that they get better value than from the conventional government services. Understanding how citizens value e-government services is critical to the success of these initiatives. This study utilizes two concepts from the field of decision analysis. These are mean-ends chains and value-focused thinking. The research that follows describes the development of a model to identify factors that influence value judgments of citizens.

Based on the data of 21 0 responses from e-government service users, two instruments were developed to measure perceived e-government value. They were means objectives and fundamental objectives. What is important to e-government users are the fundamental objectives. Means objectives help to achieve the fundamental objectives. The study results suggested a 4-factor 20-item instrument that measures means objectives in terms of public trust, information access, public accessibility, and quality of services. The results also suggested a 4-factor 18-item instrument that measures fundamental objectives in terms of time savings, efficiency of service, service to citizen, and social awareness. The study also showed evidence of content validity, construct validity, and reliability.

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