The purpose of this study is to explore how employees reacted by the manifestation of resistant behaviours and attitudes during an organizational transformation in the telecommunication industry of Ghana. The study adopted a qualitative multiple case study using two organizations. Data was obtained primarily through interviews from twenty employees. Seven (7) participants were interviewed from MTN Ghana and thirteen (13) participants from AIRTEL Ghana. Both managers and non-managers were interviewed. Semi-structured interviews were conducted. Thematic analysis was undertaken to identify relevant themes. The main theme determined from the analysis of data is: Manifestation of resistance and the accompanying sub-themes are Active resistance and Passive resistance. The main drawback of this research is due to the fact that it was limited to only two organizations. Participant selection bias is also a limitation. The study is a contribution to resistance to change theory since there is virtually no research conducted in the area studied in Ghana especially in the telecommunications industry.


Organizational Transformation, Active Resistance, Passive Resistance, Telecommunication Industry, Multiple Case Study, Ghana

Author Bio(s)

Cyracus B. Bapuuroh, currently a PhD student at Leeds Beckett University, is also a lecturer in Accra Technical University in the department of marketing. Correspondence regarding this article can be addressed directly to: cbadinye@yahoo.com

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Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 4.0 International License.





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