Many counselors and case managers working with individuals who are deaf have incomplete knowledge about the complex factors that affect case management, learning primarily through trail-and-error what information is really necessary to develop effective rehabilitation plans. Computer-based training using simulations of cases involving management of deaf individuals allows trainees to try out various strategies and receive expert feedback about “best practices” for the simulated cases without harming actual clients. A brief description of simulations currently utilized in rehabilitation training is presented, the development of a deafness-specific case is described and current training applications using that simulation are discussed. The development, validation, and dissemination of a library of cases by the Northern Illinois University Research ad Training Center on Traditionally Underserved Persons Who are Deaf is in progress. Possible future directions for case management simulation with clients who are deaf are discussed.
Reid, C., & Chan, F. (2019). Computerized Simulation of Case Management with Deaf Clients: Tools for Instruction and Evaluation of Information Gathering Strategies. JADARA, 27(4). Retrieved from https://nsuworks.nova.edu/jadara/vol27/iss4/6