HCBE Theses and Dissertations

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Date of Award


Document Type

Dissertation - NSU Access Only

Degree Name

Doctor of Business Administration (DBA)


H. Wayne Huizenga School of Business and Entrepreneurship


Robert C Preziosi

Committee Member

Yuliya Yurova

Committee Member

Cortis McGuire


The objective of this research was to determine whether there is a relationship between the level of maturity of an organization's business processes as measured by the Malcolm Baldrige National Quality Award's Criteria for Performance Excellence (BCPE) and the level of employee engagement. Two organizations were selected for the study based on their overall level of maturity measured by the BCPE scoring guide representing firms with high and low levels of maturity. The first hypothesis tested indicates a negative statistically significant relationship between the level of maturity of an organization and the level of employee engagement. Next, the level of employee engagement between males and females was significantly different as the level for men was higher than the level for women participating in the study. Finally, no support was found for the third hypothesis exploring differences in the levels of employee engagement between military and civilian employees.

This study was limited to predominantly full-time personnel assigned to two of twenty-eight state Army National Guard (ARNG) organizations that participated in the ARNG Army Communities of Excellence (ACOE) award process during the award years of 2009-2010. The absence of support for the BCPE's effect on the level of employee engagement within organizations could be an indicator of other factors affecting employee engagement that are needed to be researched further before any conclusions can be reached.

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