A Customer Centric Approach to Measuring Quality in a Call Center: A Case Study

Event Location / Date(s)

Las Vegas, NV / 2013

Event Name / Location

Annual Meeting of the Service Management and Science Forum

Presentation Date

2013

Document Type

Conference Proceeding

Presenter(s) / Author(s)

Michael Bendixen, Nova Southeastern UniversityFollow
Rose du Preez

NSUWorks Citation

Bendixen, Michael and du Preez, Rose, "A Customer Centric Approach to Measuring Quality in a Call Center: A Case Study" (2013). HCBE Faculty Presentations. 900.
https://nsuworks.nova.edu/hcbe_facpres/900