HCBE Faculty Presentations
Title
A Customer Centric Approach to Measuring Quality in a Call Center: A Case Study
Event Location / Date(s)
Las Vegas, NV / 2013
Document Type
Conference Proceeding
Presentation Date
2013
Conference Name / Publication Title
Annual Meeting of the Service Management and Science Forum
NSUWorks Citation
Bendixen, Michael and du Preez, Rose, "A Customer Centric Approach to Measuring Quality in a Call Center: A Case Study" (2013). HCBE Faculty Presentations. 900.
https://nsuworks.nova.edu/hcbe_facpres/900
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