The Role of Information Technology in Call Centers: Help Desk Agents' Perspective

Event Location / Date(s)

Orlando, FL / 2009

Event Name / Location

Productions and Operations Management 20th Annual Conference

Presentation Date

2009

Document Type

Conference Proceeding

Presenter(s) / Author(s)

Michael Bendixen, Nova Southeastern UniversityFollow
Cynthia P. Ruppel, Nova Southeastern UniversityFollow

NSUWorks Citation

Bendixen, Michael and Ruppel, Cynthia P., "The Role of Information Technology in Call Centers: Help Desk Agents' Perspective" (2009). HCBE Faculty Presentations. 897.
https://nsuworks.nova.edu/hcbe_facpres/897