HCBE Faculty Presentations
Title
The Role of Information Technology in Call Centers: Help Desk Agents' Perspective
Event Location / Date(s)
Orlando, FL / 2009
Document Type
Conference Proceeding
Presentation Date
2009
Conference Name / Publication Title
Productions and Operations Management 20th Annual Conference
NSUWorks Citation
Bendixen, Michael and Ruppel, Cynthia P., "The Role of Information Technology in Call Centers: Help Desk Agents' Perspective" (2009). HCBE Faculty Presentations. 897.
https://nsuworks.nova.edu/hcbe_facpres/897
COinS