A Review of Call Center Measures

Event Location / Date(s)

London, UK / 2007

Event Name / Location

Production and Operations Management College of Service Operations

Presentation Date

2007

Document Type

Conference Proceeding

Presenter(s) / Author(s)

Michael Bendixen, Nova Southeastern UniversityFollow
S. Willis

NSUWorks Citation

Bendixen, Michael and Willis, S., "A Review of Call Center Measures" (2007). HCBE Faculty Presentations. 891.
https://nsuworks.nova.edu/hcbe_facpres/891