Lean and Six Sigma as Contracting Systems of Organizational Change
Event Location / Date(s)
Conference Name / Publication Title
27th Annual Productions and Operations Management Society (POMS) Conference
In addressing the need for conceptual and operational definitions of process improvement, we develop a generalized framework based upon organizational change theory. Using this framework, we argue that Lean and Six Sigma represent two distinct systems of organizational change. Key features of the two systems are described and compared.
Hinds, David, "Lean and Six Sigma as Contracting Systems of Organizational Change" (2016). HCBE Faculty Presentations. 1209.