HCBE Faculty Presentations

Title

Process Improvement in Service Industries

Event Location / Date(s)

Chicago, IL

Document Type

Conference Presentation

Presentation Date

4-30-2012

Conference Name / Publication Title

23rd Annual Productions and Operations Management Society (POMS) Conference

Description

Reported applications of process improvement programs and activities within service industries are reviewed. Application instances are analyzed with respect to industry type, program type, activity type, and Schmenner’s service process matrix. Patterns of adoption and usage are noted. Possible explanations are offered leading to future research opportunities.

Share

COinS