CEC Faculty Proceedings, Presentations, Speeches and Lectures

Title

Toward a model for customer-driven release management

Event Location / Date(s)

Chicago, IL / August 9-12, 2013

Document Type

Conference Proceeding

Presentation Date

8-9-2013

Conference Name / Publication Title

Proceedings from the American Conference for Information Systems

ISSN or ISBN

978-0-615-55907-0

Description

Undetected software bugs frequently result in service disruptions, productivity losses, and in some instances significant threat to human life. One way to prevent such bugs is to engage customers in acceptance testing prior to the production software release, yet there is a considerable lack of empirical examination of the release process from the customer’s perspective. To address this research-practice gap, this study proposes a model for customer-driven release management that has been shown to minimize the number of software bugs discovered in production systems. The model is evaluated during a 27 month study at a municipality using the action research method. Following the model, 361 software bugs were detected and eliminated prior to final production releases, confirming the value of customer-driven release management for elimination of production software bugs.

Comments

Conference website: http://aisel.aisnet.org/amcis2013/

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