CEC Faculty Proceedings, Presentations, Speeches and Lectures

Title

Mastering the soft skills of online communication

Event Location / Date(s)

Hampton, VA / March 16, 2005

Document Type

Conference Proceeding

Presentation Date

3-16-2005

Conference Name / Publication Title

NASA Advances in Learning Technologies

Description

Effective online communication requires the mastery of a set of soft skills such as listening, negotiating and conflict management. The need to communicate effectively online in a totally print environment has been recognized but seldom addressed. The ability to build, sustain, and/or participate in a virtual community can be learned with guided practice and reflection. The presentation will address several approaches that appear to have been very positive for a wide range of professional participants.

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