Mastering the soft skills of online communication
Event Location / Date(s)
Hampton, VA / March 16, 2005
Conference Name / Publication Title
NASA Advances in Learning Technologies
Effective online communication requires the mastery of a set of soft skills such as listening, negotiating and conflict management. The need to communicate effectively online in a totally print environment has been recognized but seldom addressed. The ability to build, sustain, and/or participate in a virtual community can be learned with guided practice and reflection. The presentation will address several approaches that appear to have been very positive for a wide range of professional participants.
Abramson, Gertrude W., "Mastering the soft skills of online communication" (2005). CEC Faculty Proceedings, Presentations, Speeches and Lectures. 201.