CCE Faculty Articles

The effect of information quality on trust in e-government systems’ transformation

Document Type

Article

Publication Title

Transforming Government: People, Process and Policy

ISSN

1750-6166

Publication Date

1-1-2014

Abstract

Purpose – The purpose of this paper is to investigate the effect of information quality (IQ) on citizens' trust in e-government systems.

Design/methodology/approach – This study used a mixed-method approach. In the first phase, the study drew IQ characteristics from the literature pool and then administered a qualitative questionnaire to a sample of 20 citizens who use e-government systems. In the second phase, the study delivered a quantitative survey via web to a group of about 1,000 citizens.

Findings – This two-phased study uncovered citizens' perceived IQ factors and determined the influence of the IQ factors on trust in e-government systems.

Research limitations/implications – There were some limitations to the study. Citizen's demographics, along with the type of e-government interaction, were not taken into consideration.

Practical implications –Understanding IQ characteristics that improve trust would enhance the relationship between citizens and e-government systems, as well as aide in the design and development of such systems.

Originality/value – This paper applied an established IQ framework, and used the value focus approach in assessing IQ characteristics that effect citizens' trust in e-government systems.

DOI

10.1108/TG-10-2012-0011

Volume

8

Issue

1

First Page

76

Last Page

100

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