A lifecycle model for online learning management: 21 critical metrics for the 21st century
Special Issue on the History of Online Learning, The Internet and Higher Education
ISSN or ISBN
Online learning environments (OLEs) are difficult to manage. They depend on many interconnecting networks and systems that all must function effectively, all the time. In this article, the authors present a model that depicts 21 metrics that managers can use to measure and monitor the online systems in order to assure continued effective current operations, network operations, and future operations. These metrics were developed over 17 years of operation in an OLE at Nova Southeastern University (NSU) in Fort Lauderdale, FL. The metrics, as used in this article, are concerned with the process of measuring and specifying expectations for performance.
Scigliano, John A., "A lifecycle model for online learning management: 21 critical metrics for the 21st century" (2001). CEC Faculty Articles. 148.