CCE Theses and Dissertations


An Analysis of the Knowledge Skills, and Attitudes Needed in A Computer Supported Work Environment

Date of Award


Document Type


Degree Name

Doctor of Philosophy (PhD)


Graduate School of Computer and Information Sciences


John Kingsburry

Committee Member

Steven R. Terrell

Committee Member

Orville Nelson


The final outcome of this dissertation was the identification of the know ledge, skills, and attitudes that are needed to effectively work in a computer supported cooperative work environment (CSCW). A list of knowledge, skills and attitudes (KSAs) was obtained through the literature search and validated through the use of a panel of experts. The KSAs were put in to a survey instrument using a Likert scale to determine the optimal KSAs of new hires who will be hired five years from now and also a yes/no question to determine if employees presently being hired possess those KSAs. The survey was administered by mail to a population of individuals who recruit graduates of the University of Wisconsin-Stout. A decision rule was used to determine if the KSAs were important enough to merit that individuals who are or will be working in a CSCW environment to obtain them. The instrument was mailed to a total of 379 valid respondents and 206 useable surveys were returned for a response rate of 54%. Eighteen key KSAs were identified. The report discussed the process of identifying KSAs in a knowledge based society. Recommendations were made as how to best acquire these skills.

This document is currently not available here.

  Link to NovaCat