CCE Theses and Dissertations


The Development of Enterprised-Based IS Frameworks to Handle Outsourcing by Small and Medium Enterprises in the Republic of China

Date of Award


Document Type


Degree Name

Doctor of Philosophy (PhD)


Graduate School of Computer and Information Sciences


S. Rollins Guild

Committee Member

Susan Fife Dorchak

Committee Member

Michael Moody


Small and medium sized enterprises (SMEs) are so important that the Republic of China (ROC) Taiwanese government spent enormous resources to aid SMEs' information system (IS) computerization. While implementing there IS, SMEs have to outsource some or all of their IS development because of organizational limitations. Only a few of accepted outsourced projects have met time and cost constraints. Finding a comprehensive outsourcing strategy for SMEs is critical to the ROC. The goal of this dissertation was to build a good methodology by using a software development cycle model. SMEs in the ROC can use the methodology for developing ISs or gathering criteria for personnel to use when making the decision to outsource all or part of its software development. The success of outsourcing requires careful planning and supervision. The outsourcing plan is so important that a lot of studies have focused on this issue. The traditional outsourcing theories did not form a coordinated and integrated framework [or managing outsourcing. It is necessary to explore the problem with a different approach. The software engineering is an appropriate alternative for solving SMEs' outsourcing problems. The research was to expand the software development cycle model for SMEs' outsourcing. The historical research was employed by this research. Ten case studies were performed to identify the factors that could have been attributed to the successes and failures of SMEs' software development. The research verified the hypothesis that the software development cycle model is the best method for SMEs' software development. The software development cycle model can be used to determine when to outsource and what to outsource. The research concluded with a list of guidelines and formats that should enable an SME to implement a successful IS by using effective outsourcing.

The flowcharts for the SME software development process provide rules to decide at what phase of software development should be outsourced. A variety of control forms can be used for IS planning. By examining these criteria, the outsourcing study form scan be used to decide what phase of software development should be outsourced. The projects benefits analysis form and the requirements analysis evaluation form can be used to determine the proper requirements at a specific instance. The steps of validation and verification for each phase educate SMEs to conduct the tests at each phase of software development this procedure will result in more successful software development by SMEs.

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