Date of Award


Document Type

Thesis - NSU Access Only

Degree Name

Doctor of Education


Center for the Advancement of Education


Mary Ellen Snapp


Staff Development, Professional Development, Employee Morale, Job Satisfaction, Stress, Training, Residential Programs, Motivation, Employee Assistance, Critical Incident Trauma.


Due to the wear and tear of years of experience, the staff were unable to muster the enthusiasm necessary to take the risks involved in establishing bonding relationships with the clients. The author designed and implemented a three phase strategy to generate enthusiasm. The first phase involved presenting workshops on stress and critical incident trauma to alert the staff to the hazards of their work. The second phase was the development of an Employee Assistance Program to support the staff and the final phase was the provision of a Career Planning Program to the Clients by another agency's staff to challenge and broaden staff's outlook. The rating scales indicated a favorable response with the enthusiasm level of all staff improving. The goals were met and benefits were experienced by the staff, management and the clients. Appendices include samples of the rating scales.

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