Theses and Dissertations

Date of Award

2025

Document Type

Dissertation - NSU Access Only

Degree Name

Doctor of Education (EdD)

Department

Abraham S. Fischler College of Education and School of Criminal Justice

Advisor

Gloria Kieley

Committee Member

Dian Moorhouse

Committee Member

Kimberly Durham

Keywords

generational differences, remote work, hybrid work, employee preferences, workplace flexibility

Abstract

The purpose of this qualitative case study was to explore generational differences in employees’ decisions to pursue remote or hybrid work arrangements following the COVID-19 pandemic. Given the evolving nature of workplace structures and the limited research examining remote and hybrid work through a generational lens, a qualitative methodology allowed the researcher to gather a deeper understanding of employees’ firsthand experiences. This study aimed to uncover how factors such as career stage, technological adaptation, work-life balance needs, and perceptions of organizational support influenced decisions across Generation X, Millennials, and Generation Z.

The researcher recruited 10 participants from various generational groups who engaged in remote or hybrid work during the pandemic. Participants answered questions regarding their demographics, work experiences, and career development considerations. Data were collected through semi-structured Zoom interviews, and thematic analysis was used to organize and interpret the findings. The results revealed that while flexibility and autonomy were important across all generations, participants expressed distinct concerns about career progression, social connection, and visibility in remote environments. Generational values shaped preferences, with younger participants emphasizing growth opportunities and older participants prioritizing balance and autonomy.

This research highlights the need for adaptive leadership strategies, flexible workplace policies, and targeted professional development programs to support a multigenerational workforce. Future interventions such as mentorship initiatives, mental health support services, and enhanced digital skills training could help organizations foster greater employee engagement, satisfaction, and retention in an increasingly hybrid world.

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