Salespeople’s Linchpin Role: Salesperson Relational Incongruity and Its Impact on Sales Performance and Customer Ownership, Ricky J. Fergurson
HCBE Faculty Presentations

Who Owns Your Customer Relationships? Development of the “Customer Ownership” Scale, Ricky J. Fergurson
HCBE Faculty Presentations

The Salesperson’s Linchpin Role on Organizational Effectiveness and Relationship Performance, Ricky J. Fergurson
HCBE Faculty Presentations

Demand Imbalance: How Acute Demand Changes Impact Salesperson Performance, Ricky J. Fergurson
HCBE Faculty Presentations

Relationship Quality: An Empirical Look at Relational Antecedents and Outcomes, Ricky J. Fergurson
HCBE Faculty Presentations

Self-Image Congruency and Socioeconomic Status: An Empirical Look at Consumer Behavior in Door-To-Door Sales, Ricky J. Fergurson
HCBE Faculty Presentations