Antecedents of Brand Citizenship Behavior in Retailing, Yuliya V. Yurova, Matthew Samuel Porricelli, Russell Abratt, Michael Bendixen
Russell Abratt

Death of a Salesman: Birth of a Knowledge Broker, Yuliya V. Yurova, Michael Bendixen, Russell Abratt, M. Rawdan
Russell Abratt

Building a Human Brand: Brand Anthropomorphism Unravelled, Michael Bendixen, Russell Abratt, Sivan Portal
HCBE Faculty Articles

The Behavioral Consequences of Internal Brand Management Among Frontline Employees, Michael Bendixen, Rose du Preez, Russell Abratt
HCBE Faculty Articles

The Impact of Generational Cohorts on Brand Authenticity, Michael Bendixen, M. Mingione, R. Abratt, S. Pattuglia
HCBE Faculty Presentations

The Role of Brand Authenticity in the Development of Brand Trust in South Africa, Michael Bendixen, S. Portal, R. Abratt
HCBE Faculty Presentations

Sales Promotion and Brand Loyalty: Some New Insights, Yuliya V. Yurova, Michael Bendixen, Russell Abratt, M. Mendez, Kathleen O'Leary
HCBE Faculty Articles

Antecedents of Brand Citizenship Behavior in Retailing, Yuliya V. Yurova, Matthew Samuel Porricelli, Russell Abratt, Michael Bendixen
HCBE Faculty Articles

Death of a Salesman: Birth of a Knowledge Broker, Yuliya V. Yurova, Michael Bendixen, Russell Abratt, M. Rawdan
HCBE Faculty Articles

Antecedents of Brand Citizenship Behavior in Retailing, Yuliya V. Yurova, M. Porrichelli, R. Abratt, Michael Bendixen
HCBE Faculty Presentations

Expatriate Motivation in Religious and Humanitarian NPOs, Abraham J. Oberholster, Ruth Clarke, Michael Bendixen, Barbara Dastoor
HCBE Faculty Articles

A Customer Centric Approach to Measuring Quality in a Call Center: A Case Study, Michael Bendixen, Rose du Preez
HCBE Faculty Presentations

The Relationship between Internal Brand Marketing, Brand Citizenship Behavior and Brand Commitment, Yuliya V. Yurova, R. du Preez, Michael Bendixen
HCBE Faculty Presentations

The Impact of Internal Brand Marketing on Job Satisfaction, Brand Commitment and Turnover Intention, Yuliya V. Yurova, R. du Preez, Michael Bendixen
HCBE Faculty Presentations

How Respondents Use Verbal and Numeric Rating Scales: A Case of Rescaling, Yuliya V. Yurova, Michael Bendixen
HCBE Faculty Articles

AAC Services, LLC: Applying a Service Model in a Public Accounting Firm, Michael Bendixen, L. Brown
HCBE Faculty Presentations

A Qualitative Analysis of Motivations for NPO Worker Expatriation, B. Oberholster, Michael Bendixen, Ruth Clarke, B. Dastoor
HCBE Faculty Presentations

Play it Again Sam: Contextual Communication in Virtual Teams, Leslie Tworoger, Baiyun Gong, Cynthia P. Ruppel, Michael Bendixen
HCBE Faculty Presentations

PR Practitioners in International Assignments: An Assessment of Success and the Influence of Organizational and National Cultures, Veronica Diaz, Russell Abratt, Ruth Clarke, Michael Bendixen
HCBE Faculty Articles

The Role of Organizational Template in Radical Change, Kathleen E. Voges, Leslie C. Tworoger, Michael Bendixen
HCBE Faculty Articles

The Role of Information Technology in Call Centers: Help Desk Agents' Perspective, Michael Bendixen, Cynthia P. Ruppel
HCBE Faculty Presentations

Key Performance Metrics Revisited, Michael Bendixen, Rose du Preez
HCBE Faculty Presentations

Life Beyond Erlang C, Michael Bendixen
HCBE Faculty Presentations

The Unintended Consequences of Outsourcing: Toward a Theory of Replacement, Michael Bendixen, Dave Luvison
HCBE Faculty Presentations

A Review of Call Center Measures, Michael Bendixen, S. Willis
HCBE Faculty Presentations

Outsourcing for Financial Service Providers: A Decision Framework, Michael Bendixen, J. Isern
HCBE Faculty Presentations

Various Implications of Forecasting Error, Michael Bendixen, Rose du Preez
HCBE Faculty Presentations

Corporate Cults and Ways of Life, Michael Bendixen, R. Abratt, V. Bhimsan
HCBE Faculty Presentations

Managing Projects in a Virtual Organization, Michael Bendixen, R. Abratt, S. Mills
HCBE Faculty Presentations

Ethics and Corporate Reputation in Supplier-Buyer Relationships, Michael Bendixen, Russell Abratt
HCBE Faculty Presentations

Ethics and Social Responsibility in Supplier-Customer Relationships, Michael Bendixen, R. Abratt, M. Birkhead, Preston Jones
HCBE Faculty Presentations

Characteristics of Individual Opinion Change in Decision Making Groups, Michael Bendixen, A. Stacey
HCBE Faculty Presentations

The Dimensions of Motivation for Organizational Social Capital, Michael Bendixen, S. Friedman
HCBE Faculty Presentations

MultiChoice: Managing the Queue, Michael Bendixen, R. du Preez
HCBE Faculty Presentations

Evidence of the Impossibility Theorem in Service Organisations, Michael Bendixen
HCBE Faculty Presentations

What Does It Take to Be a Good Chairman? A Comparative Study between the UK and South Africa, Michael Bendixen, A. Thomas
HCBE Faculty Presentations

The Marketing Mix for Knowledge Products, Michael Bendixen, J. Spence, H. Myres, R. Abratt
HCBE Faculty Presentations

Knowledge Products: Their Conceptualisation and Properties, Michael Bendixen, H. Myres
HCBE Faculty Presentations

German Intern. Tourists' Attitudes & Perceptions Regarding Tourist Destinations Generally & the Resulting Implications for South Africa, Michael Bendixen, S. Poprawa
HCBE Faculty Presentations

Establishing Dimensions of South African Ethnicity, Michael Bendixen, C. Schneier
HCBE Faculty Presentations

Ethnic Culture in South Africa: An International Perspective of Competitiveness, Michael Bendixen, A. Thomas
HCBE Faculty Presentations

Factors Affecting the Implementation of Customer Orientation, Michael Bendixen, J. Spence, N. Spiro, R. Abratt
HCBE Faculty Presentations

Cross Cultural Analysis of Factors Affecting Consumer Patronage: Implications for South Africa Retailers, Michael Bendixen, R. Abratt, D. E. Herdan
HCBE Faculty Presentations

Beyond Goods and Services: Product Classification in the Information Age, Michael Bendixen, J. Spence, A. Borman
HCBE Faculty Presentations

A Cross-Cultural Study of Management Philosophies, Michael Bendixen, B. Burger
HCBE Faculty Presentations

Black Consumers' Perceptions of Service Quality in the Life Insurance Industry, Michael Bendixen, M. Sandler, R. Elfassy
HCBE Faculty Presentations

Commodity Price Forecasting in the International Mining Industry, Michael Bendixen, J. Engela
HCBE Faculty Presentations

Consumer Evaluation of Perceived Risks for Goods and Services, Michael Bendixen, G. Gault
HCBE Faculty Presentations

Converting Verbal Scales to Interval Scales Using Correspondence Analysis, Michael Bendixen, M. Sandler
HCBE Faculty Presentations

Consumer Perceptions of Colour, Michael Bendixen, J. Spence, M. Wernli
HCBE Faculty Presentations

The Effect of Forecasting Horizon on Optimal Parameter Values, Michael Bendixen, P. Kaplan
HCBE Faculty Presentations

Consumer Perceptions of Environmentally Friendly Products, Michael Bendixen, M. Sandler, D. Seligman
HCBE Faculty Presentations

Environmental Issues and the Use of PVC in the Packaging Industry, Michael Bendixen, M. Sandler, D. Cohen
HCBE Faculty Presentations

Advertising Effects and Effectiveness, Michael Bendixen
HCBE Faculty Presentations

The Evaluation Process of Goods and Services, Michael Bendixen
HCBE Faculty Presentations