This report discusses dramaturgical perspectives, organizational impression management, and the history of the nursing home industry. Through participant observation, it uses a critical dramaturgical analysis to examine social interaction in three for-profit nursing homes. It explores how employees in these facilities create impressions of affective care in the face of negative publicity and long-term care competition. Specifically, the article examines four impression management tactics related to nursing home environments, concluding with suggestions for future research relating to organizational deviance.


Dramaturgy, Impression Management, Nursing Home, and Long-term Care


This project was supported by a Quebec Government Fonds pour la Formation de Chercheurs et l'Aide à la Recherche (FCAR) Doctoral Grant and by a FCAR Foreign Exchange Research Grant to the author.

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