Protecting my Interests: HRM and Target's Coping with Workplace Bullying

Authors

Premilla D'Cruz, Indian Institute of Management AhmedabadFollow
Ernesto Noronha, Indian Institute of Management AhmedabadFollow

Abstract

Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' coping with workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The core theme of "protecting my interests" displayed two prominent features: the presence of stages and the critical role of HRM in influencing multiple facets of the experience. Major themes, organized around these defining characteristics, include experiencing confusion, engaging organizational options, moving inwards and exiting the organization. The findings break new ground in empirically uncovering the organization's etiological role in workplace bullying, apart from reconceptualizing targets' exit coping response.

Keywords

Workplace Bullying, Targets, Coping, Human Resource Management, and India

Publication Date

5-1-2010

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 4.0 International License.

DOI

10.46743/2160-3715/2010.1163

Recommended APA Citation

D'Cruz, P., & Noronha, E. (2010). Protecting my Interests: HRM and Target's Coping with Workplace Bullying. The Qualitative Report, 15(3), 507-534. https://doi.org/10.46743/2160-3715/2010.1163