CAHSS Faculty Articles

Title

Interest-Based Negotiation: An Essential Business and Communications Tool for the PublicRelations Counselor

Department

Department of Conflict Resolution Studies

Publication Date

1-1-2008

Publication Title

Journal of Communication Management

ISSN or ISBN

1363-254X

Volume

12

Issue

1

First Page

88

Last Page

97

Abstract

The purpose of this paper is to introduce the principles of interest-based negotiation to communications professionals and provide examples of how the technique can be applied to both the business and practice of public relations. Design/methodology/approach – The paper looks at interest-based negotiation as an approach for managing differences or overcoming obstacles for the public relations counselor. Findings – The paper finds that with an understanding of interest-based negotiation, the public relations counselor can introduce clients to a highly valuable approach for managing differences or overcoming obstacles. Using carefully articulated principles, steps, and techniques, interest-based negotiation can improve client's ability to establish trust and credibility with stakeholders. The approach also can play a significant role in helping strengthen rapport in the public relations consultant-client relationship.

DOI

10.1108/13632540810854253