CAHSS Faculty Articles
Understanding Conflict Management Systems and Strategies in the Workplace: A Pilot Study
ORCID ID
0000-0002-7289-5670
Publication Title
Conflict Resolution Quarterly
Publication Date
Summer 7-19-2013
Abstract
In today's business environment, workplace conflict is a significant issue. Research in the conflict management discipline says that conflict in the workplace is on the rise and will continue to go up; however, many leaders and managers are not fully aware of structures and processes available to manage it. This article presents the results of a pilot study conducted in Broward County, Florida, of workplace leaders' and managers' awareness, perception, and use of conflict management systems and strategies. The findings reflect the lack of a clear definition of the issue, the absence of integrated conflict management systems within most organizations, and dissatisfaction with antiquated grievance systems. There is substantial opportunity for additional research.
DOI
10.1002/crq.21070
Volume
30
Issue
4
First Page
393
Last Page
410
NSUWorks Citation
Katz, N. H., & Flynn, L. T. (2013). Understanding Conflict Management Systems and Strategies in the Workplace: A Pilot Study. Conflict Resolution Quarterly, 30 (4), 393-410. https://doi.org/10.1002/crq.21070
