CAHSS Faculty Articles

Title

Understanding Conflict Management Systems and Strategies in the Workplace: A Pilot Study

Department

Department of Conflict Resolution Studies

Publication Date

Summer 7-19-2013

Publication Title

Conflict Resolution Quarterly

Volume

30

Issue

4

First Page

393

Last Page

410

Abstract

In today's business environment, workplace conflict is a significant issue. Research in the conflict management discipline says that conflict in the workplace is on the rise and will continue to go up; however, many leaders and managers are not fully aware of structures and processes available to manage it. This article presents the results of a pilot study conducted in Broward County, Florida, of workplace leaders' and managers' awareness, perception, and use of conflict management systems and strategies. The findings reflect the lack of a clear definition of the issue, the absence of integrated conflict management systems within most organizations, and dissatisfaction with antiquated grievance systems. There is substantial opportunity for additional research.

DOI

10.1002/crq.21070