When a company and a union negotiate a collective agreement, they anticipate that disputes will arise during its term.
Abrams, Roger I. and Nolan, Dennis R.
"The Efficient Delivery of Arbitration Services Through Use of the Arbitration Firm,"
Nova Law Review: Vol. 11
, Article 3.
Available at: http://nsuworks.nova.edu/nlr/vol11/iss1/3