The Relationship Between Customer Service Management Practices and Values Congruency

Event Location / Date(s)

Tyson's Corner, VA

Event Name / Location

Third World Customer Service Congress

Presentation Date

1-1-1999

Document Type

Conference Proceeding

Presenter(s) / Author(s)

Robert Preziosi, Nova Southeastern UniversityFollow
R. Slaoui-H

ISSN or ISBN

978-0898061109

ISBN

978-1891034015

Comments

Published in Productivity and Quality Management Frontiers-III: Refereed Papers Presented at the Third International Conference on Productivity and Quality Research

NSUWorks Citation

Preziosi, Robert and Slaoui-H, R., "The Relationship Between Customer Service Management Practices and Values Congruency" (1999). HCBE Faculty Presentations. 71.
https://nsuworks.nova.edu/hcbe_facpres/71