HCBE Faculty Presentations

Title

The Relationship Between Customer Service Management Practices and Values Congruency

Event Location / Date(s)

Tyson's Corner, VA

Document Type

Conference Proceeding

Presentation Date

1-1-1999

Conference Name / Publication Title

Third World Customer Service Congress

ISSN or ISBN

978-0898061109

Comments

Published in Productivity and Quality Management Frontiers-III: Refereed Papers Presented at the Third International Conference on Productivity and Quality Research

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