HCBE Faculty Presentations
Title
The Relationship Between Customer Service Management Practices and Values Congruency
Event Location / Date(s)
Tyson's Corner, VA
Document Type
Conference Proceeding
Presentation Date
1-1-1999
Conference Name / Publication Title
Third World Customer Service Congress
ISSN or ISBN
978-0898061109
NSUWorks Citation
Preziosi, Robert and Slaoui-H, R., "The Relationship Between Customer Service Management Practices and Values Congruency" (1999). HCBE Faculty Presentations. 71.
https://nsuworks.nova.edu/hcbe_facpres/71
COinS
Comments
Published in Productivity and Quality Management Frontiers-III: Refereed Papers Presented at the Third International Conference on Productivity and Quality Research