HCBE Faculty Articles

Title

Employee Turnover in International Brand Hotels in Russia: A Comparison of Nationals and Foreign Nationals

Document Type

Article

Date

1-1-2015

Publication Title

Journal of East-West Business

ISSN or ISBN

1066-9868

Volume

22

Issue

1

First Page

51

Last Page

75

Description

This empirical study tests the relations between employee turnover and the organizational dimensions of service climate, comparing nationals and foreign nationals in the international brand Russian hotel industry. This study extends the geographic scope of employee turnover to the undertested Russian context. Responses were analyzed using a partial least squares model. Results show that nationals’ and foreign nationals’ responses to model variables diverge. Job insecurity directly affects the turnover intentions of Russian nationals, while its effect for foreign nationals was indirect through organizational commitment and job satisfaction. Compounded indirect effects of turnover antecedents and service climate dimensions are also examined and discussed.

DOI

10.1080/10669868.2015.1126878

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