The Identification of Quality Improvement Opportunities through customer Service Auditing

Author(s)

Robert Preziosi, Nova Southeastern UniversityFollow

Document Type

Article

Publication Title

Productivity and Quality Management Frontiers - IV

Publication Date

1-1-1993

NSUWorks Citation

Preziosi, Robert, "The Identification of Quality Improvement Opportunities through customer Service Auditing" (1993). HCBE Faculty Articles. 47.
https://nsuworks.nova.edu/hcbe_facarticles/47