CCE Theses and Dissertations

Design and Implementation: A Custom Interactive Multimedia CBT for the Blood-Cell Analysis Industry

Date of Award

1998

Document Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

Department

Graduate School of Computer and Information Sciences

Advisor

Getrude W. Abramson

Committee Member

Marlyn Kemper Littman

Committee Member

Raul Salazar

Abstract

The purpose of this study was to develop a custom interactive multimedia computer-based training (CBT) program for field-based employees of a medical instrument manufacturing company. An informal needs analysis determined that safety training for field-based employees was currently met through video training tapes and paper-based materials. Tills form of training is sporadic, incomplete and lacks consistency. The training department decided to investigate the feasibility of using alternate training methods such as CBT and interactive multimedia for the delivery of training. Through analysis, a decision was made to develop a custom interactive multimedia CBT program that offers a viable avenue of training for several reasons. First, a multimedia-training program would allow for the consistency in training required by the Occupational Safety and Health Administration (OSHA). Second, training would no longer be subject to the availability of trainers to congregate in a centralized area for extended periods of time. Third, it will allow companies to train a population that is globally dispersed. Fourth, it will provide a cost-effective training program within a limited timeframe.

A custom interactive multimedia CBT program was created for this study using Asymetrix, Tool book II Instructor as the authoring system. The development of this educational program followed a systematic development process prescribed by Hudspeth and Sullivan (1997) and Alessi and Trollip (1991). The development model for an interactive multimedia CBT program includes planning, project definition, design, development/scripting, progran1ming, implementation and evaluation phases.

The CBT program was provided to 20 globally dispersed field-based employees. A follow-up questionnaire was administered to measure interest, attitudes and expectations toward the computer learning experience. The program was received very favorably, provided the training at the desired time, provided flexibility in administration time and offered a cost-effective method of training. Ultimately, the success of this project determined that additional custom designed interactive multimedia CBT programs would be developed and provided for future education and training programs.

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