CEC Theses and Dissertations

Title

An Information Systems Project Delivery Methodology for Implementing Web-Based Program Management Systems

Date of Award

2003

Document Type

Dissertation

Degree Name

Doctor of Philosophy in Computing Technology in Education (DCTE)

Department

Graduate School of Computer and Information Sciences

Advisor

John A. Scigliano

Committee Member

Sumitra Mukherjee

Committee Member

Steven R. Terrell

Abstract

In this study the researcher applied an Information Systems Project Delivery Methodology (ISPDM) for implementing a Web-based Program Management System in an organization that did not have one. The problem investigated in this study was the difficulty encountered when organizations implement ISPDMs. The research questions were (1) what is the role of each of Roberts' et al. five factors in the implementation of an ISPDM? And (2) how effective is a Web-based program management system implemented using an ISPDM in meeting the participants desired outcomes? The general approach utilized to address the research questions was to describe the implementation of a Web-based program management ISPDM using a single descriptive case study. A survey, focus group, and usability testing were utilized at three different stages of the Web-based program management module's implementation.

In conducting this study research, multiple sources of data were collected to develop an in-depth description of the case as it developed. The open-ended survey was given at three different points, the beginning, the middle and the end of the ISPDM Web based program management module implementation. A focus group was conducted for planning evaluation to assess the participant's desired outcomes for the Web-based program management system. A focus group for in-process evaluation assessed the extent to which the Web-based program management module achieved the outcome measures. A focus group for summative evaluation determined whether or not the final product met the expectations of the users. In addition, a usability survey was conducted in conjunction with the in-process and summative evaluation focus groups.

The results of this study indicated the role of organizational transition when implementing a Web-based program management system using an ISPDM is to provide training, education, and communications. The role of functional management involvement/support during the implementation process is to provide resources and lead the process of adopting the new methodology. The role of the ISPDM during the transition stage is to communicate the change and to foster cultural integration, provide a framework for using the product, and to provide training. The role of the use of software development models in the implementation process is to provide guidelines, framework, metrics, and to lend credibility to the value of the methodology. The role of external support during the implementation process is to provide an industry-wide knowledge base, oversight, and an independent review of the new methodology.

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